How to login
 


Provide your User id and Password, choose your language and click Login.

Contact us for questions by clicking: Contact us for more information. Overview of the service will lead you back to our website homepage. Find Terms and Conditions by clicking Terms and Conditions.



  Homepage
 


After logging in you will see the Collect@Net Homepage.


If you are logged in as a customer you have access to Customer view by clicking Customer view. As a customer you have access to the services you are currently using by clicking Services.

If you are logged in as a partner you have access to Partner view by clicking Partner view.




  How to start
 

In the main screen click the Cases tab to create a case or to select a case.

Click the Reports & Downloads tab to generate reports.



  How to create a case
 

Enter your case reference, choose the currency and click Debtor details tab.

Enter the debtor’s details and click the Financial details tab.*


Enter the financial details and click Add followed by Create Case.

* It’s important to follow the sequence as described on the screen



  How to select a case
 

Click the Cases tab and choose Select Case.

Click the Search button on the top right hand side of the screen.

To refine your search, use the checkboxes to narrow your search or enter Atradius reference at the top left side.

The cases are displayed in the bottom of your screen.
Click the Atradius ref number to select a case from the list.


  How to view and generate a report
 


Click the Reports & Downloads tab to view the selected cases.

Select a time period in the Show status history for drop down menu.

Click Generate Report to export the report to Excel, Word or html.

For success rate just click Generate Report selecting the format (Excel, Word or html) you would like to generate.


  How to use the icons in the
  Reports & Downloads tab
 



Send a message to your collector
View a case
Add invoices to a case
Read a message from your collector
View history and collectors notes
Add credit notes
Request case closure
Add payments received to a case

  How to review collectors notes
 

Click History under the messages tab, all actions taken by the collector will be displayed in the box below.

The cases are displayed in the bottom of your screen.
Click a red coloured date to see the collectors notes attached.


  How to get a proposal on a service
 


When you are logged in as customer you are able to request for a proposal on a service.

Choose the service you are interested in by clicking it and an e-mail will be sent to your Client Relations Team. You will be contacted with a proposal.










Atradius Collections   
David Ricardostraat 1   
1066 JS Amsterdam   
The Netherlands   
Tel: +52 (55) 5484 0000   


www.atradiuscollections.com